Customer Issue: The customer wanted to get her rollers replaced, as they were very old and causing the door to slow. This was frustrating with her busy schedule to tend to.
Our Solution: After disconnecting the opener from the system and clamping the door into place, the tracks on either side were opened to access and remove the rusted rollers. They were then replaced with new ones and the tracks were securely closed up again. Our team also tested the door as well to assure it was moving smoothly.
New Garage Door Installation
Customer Issue: Mr. Kawa wasn’t happy with the automatic door his garage came with, and decided to change it out for something sturdier.
Our Solution: Since the customer had a good opener already, the team had some freedom in recommending doors. They ended up agreeing on the Clopay coachman series steel and imitation wood door, and easily attached it to the preexisting tracks and lift system.
Customer Issue: Misaligned safety sensors.
Our Solution: We started by checking the opener's photoelectric eyes as those were most likely to be causing the problem. True enough, they'd become misaligned, so we carefully repositioned and then tested them several times to verify that the door no longer had trouble closing.
Customer Issue: Broken garage door track.
Our Solution: We carefully set the door down beside the garage and proceeded to loosen and then remove the ruined track. After installing a new track, we checked the second unit and found that it was quite severely damaged as well, so it too was replaced. Then we realigned the door and made sure it's rollers were properly lubricated and that it could move up and down smoothly and safely.
Customer Issue: Old opener not working anymore.
Our Solution: We presented the customer with several different options, all of which included models made by the industry's leading brands. She decided to go with a LiftMaster belt drive garage door opener model 8355W, that offered smartphone compatibility and minimal noise output. We removed her old unit and set up the new opener in its place. We then made sure the door could open and close smoothly and that the new features were working flawlessly.